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Conditions of stay

Booking confirmation
Bookings become effectively valid upon payment of the deposit, which may be made out to us by postal order or by bank transfer, using the details sent to you by e-mail.

Arrival
On the day of arrival, your room/s will be available from 3 p.m.
Should you expect to arrive later than 8 p.m., please let us know.
In the event of late arrival, we will be compelled to charge you the full price for the period booked.

Departure
On the day of departure, please vacate your room/s by 10 a.m.
In the event of early departure, we will be compelled to charge you the full price for the period booked.

Payment
We prefer that you pay in cash. You may, however, also settle your bill by credit card or ATM card (VISA, MAESTRO, MASTERCARD, EUROCARD, EC card). Cheques are not accepted.

Cancellations
Cancellations must be made in writing.
For cancellations up to 40 days before arrival, your deposit will be returned to you; for cancellations after this term, the deposit will be withheld.
Generally speaking, EU regulations governing the cancellation of travel and hotel accommodation apply. Should you cancel a stay in a hotel, arrive late or depart early, you will be invoiced for the whole of the period booked, or the deposit paid will be withheld. International conditions regarding cancellation apply (competent court: Trento)

Pursuant to Italian law, smoking is not permitted anywhere in the hotel.

The reductions indicated apply to children and juniors sharing a room with two paying adults staying at least 4 days.

Pets
Small pets only accepted on request. Please understand, however, that no pets will be admitted to the dining room or the Wellness Centre. Please also note that owners are liable for any damage caused by their pets to people or objects.

Telephone
If you wish friends and family to be able to contact you by phone during your stay, they may call 0039 0364 903906. Calls will be diverted from reception to your room.

Internet
Guests may use their own computers in the Wi-Fi area in the reception hall, or the PC provided by the hotel.

We hope to have the pleasure of your custom soon. Please do not hesitate to contact us for any further information you may require.

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